Susan Munro, Service Customer Analysis - 1654 Words

note: this paper has already been submitted to the school mentioned, all contents of this paper reflects the views of the author. this paper is purely original, and not based from any other paper. the format was predetermined by the professor. Holy Angel University COLLEGE OF BUSINESS AND ACCOUNTANCY Department of Business Management A.Y. 2010-2011 CASE ANALYSIS Susan Munroe, Service Customer Submitted to: Mrs. Cristina Naguit Submitted by: LEADER: Fernandez, Marvin T. MEMBERS: Lansangan, Chimova Parker, Harley Mae P. Quioc, Christian Paolo Santana, Karen F. June 29, 2010 Introduction The fast pace of advances in industrialized locations has increased the need for service, a process that creates benefits by†¦show more content†¦sandwiches, ethnic foods, salads and desserts were available. Munroe wanted a sandwich but line is long. Ended up buying hav-a-java and burger king. Place unusually crowded probably due to rain. Tables dirty due to previous users. *It was a good start for the school to improve the cafeteria. It was good that the customers were provided with more choices. However, cueing has been an issue they failed to address because of overlooked possibilities like the crowd due to the rain . The stall keepers must devise ways on how to make the service faster to cater to all of their prospects. Furthermore, the maintenance of cleanliness is yet another issue. This should be coordinated by the administration with the stall owners. * Withdrew from atm * Called hairdresser to set appointment in preparation for job interview. (appointment made because one customer cancelled her) * Visited language lab in preparation for business Spanish class. (videos of customers buying at diff types of stores. She recorded key phrases) * Visited hairdresser. (store was bright and trendy. Staff were well groomed and friendly. Cutter is running late, so she had to wait for 20 minutes. There were other customers waiting. Cutter suggested style, which she didn’t fully accept. She was pleased so she tipped) *Though the high quality of service has given the salon an edge over its competitors, time is crucial in providing service,Show MoreRelatedSusan Munro, Service Customer Analysis1646 Words   |  7 PagesDepartment of Business Management A.Y. 2010-2011 CASE ANALYSIS Susan Munroe, Service Customer Submitted to: Mrs. Cristina Naguit Submitted by: LEADER: Fernandez, Marvin T. MEMBERS: Lansangan, Chimova Parker, Harley Mae P. Quioc, Christian Paolo Santana, Karen F. June 29, 2010 Introduction The fast pace of advances in industrialized locations has increased the need for service, a process that creates benefits by facilitating either a change in customers, a change in their physical possessions, or a changeRead MoreCase, Munro2171 Words   |  9 PagesCASE I SUSAN MUNRO, SERVICE CONSUMER Ray – Ann Julian MW 1:00 – 2:30 Sir Daniel Hebron Services Marketing In the course of a single day, a busy young woman makes use of a wide array of service†¦ Susan Munro, a final-year business student, had worked late the night before on a big paper and overslept the following morning in the apartment she shared with three other students. Her roommates, who had early classes, had already left when she got up. After showering, she dressed hurriedlyRead MoreCase, Munro2184 Words   |  9 PagesCASE I SUSAN MUNRO, SERVICE CONSUMER Ray – Ann Julian MW 1:00 – 2:30 Sir Daniel Hebron Services Marketing In the course of a single day, a busy young woman makes use of a wide array of service†¦ Susan Munro, a final-year business student, had worked late the night before on a big paper and overslept the following morning in the apartment she shared with three other students. Her roommates, who had early classes, had already left when she got up. After showering, sheRead MoreExploring Corporate Strategy - Case164366 Words   |  658 Pagesmain issues inï ¬â€šuencing the competitive position of a number of organisations in the same industry with a relatively short case. For a case that permits a more comprehensive industry analysis The Pharmaceutical Industry could be used. However, if the purpose is more focused – illustrating the use of ‘ï ¬ ve forces’ analysis – the TUI case study or Illustration 2.3 on The Steel Industry could be used. Some cases are written entirely from published sources but most have been prepared in cooperation withRead MoreOrganisational Theory230255 Words   |  922 Pagesorganisational theory currently available. What is needed is a text that will give a good idea of the breadth and complexity of this important subject, and this is precisely what McAuley, Duberley and Johnson have provided. They have done some sterling service in bringing together the very diverse strands of work that today qualify as constituting the subject of organisational theory. Whilst their writing is accessible and engaging, their approach is scholarly and serious. It is so easy for students (and